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Complaints Procedure  

It is the aim of PrestonSkirrow Limited to provide a very high standard of service to every Client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our Clients. This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.


If you have a complaint:

  • If you have a complaint about any aspect of our service, we would like to hear from you. You can contact us in writing or by telephone and your complaint will be resolved by the appropriate person in the shortest possible time.

  • We will try to resolve your complaint immediately. However, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed to the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

  • To register a complaint, contact us by: writing to our registered office address at 37 Lon Ysgubor, Cardiff CF14 6SF email to or by calling us on 02920657530


  • If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet. The Financial Ombudsman Service' website is here: FOS

  • If you have any questions in relation to our complaints handling procedure, please contact us in writing at the address on the contact page of our website.